After-Hours Emergency Assistance

Always Available When You Need Us

Part of our service is making sure there is access to 24/7 emergency assistance for common property. Our dedicated after-hours emergency line is staffed to handle urgent matters that cannot wait until the next business day.

What Constitutes an Emergency?

Our after-hours service is designed to address urgent common property issues that pose an immediate risk to safety, security, or property. Examples include:

• Burst or leaking pipes affecting common property
• Fire or smoke damage to common areas
• Electrical hazards in common property
• Storm damage requiring immediate attention
• Security breaches — broken locks, gates, or access systems
• Lift breakdowns with persons trapped
• Flooding in common areas

Non-Emergency Matters

For non-urgent enquiries, please contact your strata manager during business hours or lodge a request through the StrataPort portal. This ensures your matter is documented and actioned promptly.